top of page

PRIVACY POLICY

At Ildelà. we take your privacy concerns very seriously. Data protection is one of the important initiatives undertaken by Ildelà in last five years. You have all the rights to know how your data is collected and processed. This Privacy Policy explains our standard practices involved in the process. We believe that you should easily know what personal data we collect and use, as well as to understand your rights in respect of your personal data. You can ask for a copy of our Privacy Policy by writing to us at ildela@ildela.com. By using the Website, or by providing any personal information, you agree to the terms of our Ildelà Privacy Policy.

 

Data Collection and Collection Methods

To begin with, lets us understand what is meant by the term, Personal data. Personal data is any information relating to a legally recognizable human being. A person’s name, an address, date of birth, and the gender are some examples of Personal data. Ildelà may require you to supply us with such data at this website, through our events, stores or a point of sale, physical or digital in nature.

Ildelà does not collect any sensitive information related to or based on the grounds of caste, colour, creed, ethnicity, political opinions, religious faiths, philosophical inclinations or sexual orientation. You are advised to refrain from sharing this kind of information with us at any of our physical or digital platforms.

 

Ildelà asks for personal information at a specific stage when-

  • You register with us online or in our stores;

  • You write us an email/call/fax/text for a query;

  • You subscribe to our newsletter;

  • You navigate or begin to navigate our digital stores/apps;

  • You purchase products or services through our physical or digital stores/apps;

  • You visit our stores or pop ups;

  • You participate in Promotional/CSR events;

  • You contact our Customer Service department online or offline.

 

Depending on what you provide us with, such information may include your:

  • Identity (your first name, last name, gender, image);

  • Contact details (your postal address(es), email address(es), phone number(s));

  • Personal status (your title);

  • Purchases, returns and repairs (purchase history, order details);

  • Preferences (your size);

  • Payment information (billing information, payment type or method, charge or credit card number);

  • Other information you may provide by filling forms or by contacting us (your feedbacks, or other communications with us which may include health data relating to possible adverse reactions to our products).

 

Please note that this information is required by us to process your orders, requests, and to satisfactorily answer your queries. It is therefore advisable to keep this information updated on a regular basis for us to accurately, which in case of failure to ascertain identity, won’t be feasible.

 

Information Sharing by Ildelà

Ildelà does not disclose, share or exchange your personal information other than with or for below mentioned- 

  • With our affiliated companies within Ildelà Group. Only authorised personnel, to discharge their assigned job responsibilities have access to such information. Each and every employee is committed to provide you with an unparalleled luxury experience, for which Ildelà personnel needs access to this information. 

  • With chosen service providers, vendors, agents, and consultants who provides services on our behalf. For example, we share information with our vendors who help us analyse your digital navigation patterns within Ildelà digital universe. We may also share information with service providers who help us in the upkeep of our digital platforms. 

  • If permitted by you, we will also share information with our business collaborators for joint product development, or a promotional event. 

  • With an existing or new business partner who merges with us fully or partially. 

  • With authorities when it is necessary to comply with prevalent and applicable global or local laws.

  • Ildelà doesn't not have any control over how our social media accounts are managed by the Social Media Platform Providers at the backend.

 

Security Measures

Ildelà has put in special technical and non-technical measures to make sure that your information remains protected at all times. We are devoted to avert any data breach of illegitimate or deceitful nature. We recommend you to keep your personal details and credentials strictly private. It is also prudent to change your access details periodically.

 

Cookie Policy

Understanding Cookies

Cookies are text code files sent by the website hosting the web server to the website user’s web browser and stored on the device used by the user. Cookies help the website to identify the user’s device through the stored information. This happens every time the user visits the website. Cookies also help the websites to analyse user choices, and product or service preferences to offer a better browsing experience.

Ildelà cannot and does not collect user’s personal information through such Cookies, unless it is allowed by the user.

 

Cookies employed by Ildelà

Essential Cookies

We use session cookies that allow normality of browsing experience. These cookies allow you to make purchases or to access certain website sections which may require authorization. User is not required to give their consensus as these cookies are required to deliver the action or service requested.

 

Functional Cookies

These cookies allow the use to browse according to a set criterion like language, products saved in the shopping cart or wish list during the previous browsing session. Operation cookies aren’t an absolute requirement for Ildelà website to function normally, but they help make your browsing experience smooth. User is not required to give their consensus as these cookies are required to deliver the action or service requested.

​

Analytical Cookies

We employ vendors who help us analyse your digital navigation patterns within Ildelà digital universe. To analyse number of visitors, most visited pages, bounce rate etc, on average basis, we use Analytical cookies. We do not collect IP addresses at our end. User is not required to give their consensus as these cookies are required to deliver the action or service requested.

 

Marketing & Third-party Cookies

Ildelà uses these cookies for promotional advertisements as allowed by the user or as per user preferences. Third-party social media cookies that collect user information fall under this category of cookies. Usage of such cookies require the users to their give their consent.

 

Cookie Preferences

The user can change their cookie preferences anytime by visiting the Privacy Policy link placed in the footer section of this website.

 

Changes to Privacy Policy

As we and the technology we use advance, certain web functionalities, and services may undergo alteration in future. The Privacy Policy may change in its entirety or in parts. Therefore, we request the users to periodically remain updated by visiting our website for related announcements.

bottom of page